Nothing arrives from WhatsApp, Discord or Slack
Almost always one broken link in the same chain: the app has to raise a notification, and Textly has to be allowed to see it.
- Check notification access first. Android revokes it after an app update or a restore, and silently. Open Channels in Textly, which tells you whether the permission is currently granted.
- Check the app's own notification settings. No notification means no message, with no way around it.
- Check whether that specific chat is muted. Muting is per conversation, so one silenced group vanishes from Textly while everything else keeps working. This is the most common cause of "one chat is missing".
- Check whether previews are hidden. If the app is set to hide message content, its notification carries a count instead of the text, and there is nothing to read.
- Battery optimisation. Aggressive background limits on Samsung, Xiaomi, Huawei and OnePlus can kill the listener. Exclude Textly.
Telegram or SMS stopped syncing
- Telegram: a session can be ended from another device. Open Channels and reconnect.
- SMS: another app may have taken the default-app role. Check Settings → Apps → Default apps → SMS app.
- Exclude Textly from battery optimisation on both.
Messages arrive late
For Telegram, background sync is the usual cause: exclude Textly from battery optimisation, and note that data-saver mode can hold sync until you open the app. For the notification channels, Textly is as fast as your notification shade, because that is the same event.
An older message never showed up
For WhatsApp, Discord and Slack this is expected rather than a fault. Textly only ever sees what is announced while it is running, so anything from before you connected, or from a stretch when your phone was off, is not missing but unreachable. It is still in the original app.
Disconnecting a channel
Open Channels, select the service and choose Disconnect. This deletes the cached messages and the derived data for that channel from your device, along with the stored login for Telegram. Nothing on the service itself changes. For Telegram you can also end the session under Settings → Devices; for WhatsApp, Discord and Slack there is nothing to revoke, because nothing was ever connected.