Textly
TextlySupportFAQ
FAQ

Questions, answered

The honest answers, including the ones that are inconvenient for us. If something is missing, write to support.

The AI

Does the AI actually read my messages? Where does it run?

Yes, it reads them (that is the point), but it does so entirely on your phone. The models ship inside the app and run on your device’s own processor. There is no API call, no cloud inference and no server that receives your conversations, because Textly does not operate one.

The practical consequence: summaries and answers still work in airplane mode, and nobody at Textly can read a message even if they were asked to.

How accurate is it?

Useful, not infallible. A summary can omit something you would have kept. An extracted date or amount can be misread. A suggested reply can be tonally wrong.

Every generated item links back to the message it came from, and anything with a consequence deserves that click. We would rather say this here than let you discover it with a missed appointment.

Does it send replies on its own?

No. Drafts appear in the composer as editable text and stay there until you press send. Textly never sends, books, pays or confirms anything on your behalf.

Can I turn the AI off?

Yes, feature by feature, under Settings → Intelligence. With everything off, Textly is a fast unified messenger and nothing else stops working.

Why does it feel slow on my phone?

Running language models locally is demanding, and performance depends heavily on your chipset and available memory. Battery-saver mode throttles the processor and slows answers considerably. Minimum requirements are listed on the Play Store page: [MIN. ANDROID VERSION / RAM].

Channels

Which channels can I connect?

WhatsApp, Telegram, Discord and Slack on both platforms, plus SMS and MMS natively on Android. Every connection is optional. On Android, Textly works perfectly well as a pure SMS app if that is all you want.

Setup for each one is described on Connecting channels.

How does the WhatsApp connection work?

It does not connect to WhatsApp, and that is deliberate. WhatsApp offers no interface for other apps, and the tools that imitate its official client put your number at risk of being banned. We are not willing to gamble your account, so Textly reads WhatsApp's Android notifications instead.

In practice: messages appear as they arrive, and you can reply while the notification is live. What you do not get is history, media, or anything from a chat you have muted, because a notification that never appears cannot be read. Your account is untouched, since nothing was ever linked to it.

This is Android only. iOS has no equivalent, so WhatsApp cannot work this way on an iPhone.

What about iMessage or Signal?

Neither is supported, and we would rather say so plainly than imply otherwise. iMessage has no client interface outside Apple’s own devices, and Signal’s design deliberately prevents third-party access, which is precisely the point of Signal.

Why does Textly need to be my default SMS app?

This applies on Android only. Android allows one app at a time to receive and manage SMS, and without that role Textly cannot show your texts, receive new ones or send messages.

You can switch back to your previous app at any time in Android settings. Your SMS live in Android’s message storage rather than inside Textly, so nothing is lost either way.

Can my employer see that I use Textly with Slack?

Yes. Slack workspace administrators can see which third-party apps are authorised, and many workspaces restrict them entirely. If yours does, the connection will simply fail. This is Slack’s policy, not something Textly can or should work around.

Privacy & security

So my messages never leave my phone?

Textly never uploads them, and there is no Textly server for them to go to. Everything the app itself does (storage, search, summaries, scam detection, extraction) happens locally.

To be precise about the parts that are not ours. Telegram is a real connection: Textly talks to their servers to fetch and send, exactly as their own app does. WhatsApp, Discord and Slack are not connections at all, because Textly reads their notifications on your device and never contacts those services. SMS travels over your carrier’s network. In every case the data already lives there; Textly changes where you read it, not who hosts it.

Is it encrypted?

On your device, yes: the local message database and all channel credentials are protected by the platform’s hardware-backed key storage: the Android Keystore, or the iOS Keychain and Secure Enclave.

In transit it depends on the protocol. WhatsApp messages remain end-to-end encrypted, and Textly never weakens that: WhatsApp decrypts them on your phone as it always has, and Textly reads the result there. Telegram, Discord and Slack are encrypted to their servers but readable by those services. SMS is a carrier protocol with no end-to-end encryption at all. No app can change that, and any app claiming it can is misleading you.

How does scam detection work?

An on-device model looks at a message’s structure, sender and intent: a courier asking for a card payment, a "bank" manufacturing urgency, a payment link on a domain that doesn’t match the sender it claims to be. Suspicious messages are flagged, moved to Spam and have their links disabled until you decide otherwise.

Nothing is uploaded for classification, and you can always overrule the verdict. Textly remembers your correction locally. It is a safety net, not a guarantee. Never enter payment details from a link in a message.

Do you collect analytics?

No. There is no analytics SDK, no crash-reporting SDK, no advertising identifier and no telemetry in the app. The only numbers we ever see are the aggregate install counts Google Play shows every developer.

Money & devices

Is it really free? What’s the catch?

Free, with no ads, no paid tier and no data sold. Because the intelligence runs on your device rather than on rented GPUs, Textly has no per-message cost to pass on, which is precisely what makes giving it away sustainable.

Which devices are supported?

Both iPhone and Android. Running language models locally needs modern hardware, so Textly targets recent devices on each platform: [MIN. iOS VERSION / DEVICE] and [MIN. ANDROID VERSION / RAM]. The exact requirement is on each store listing.

What is different on iPhone?

One thing, and it is a significant one: SMS and MMS are not available on iOS. Apple provides no interface for a third-party app to read or send text messages, and no way to become your default messaging app. Your texts stay in Apple’s Messages app.

Everything else is the same. WhatsApp, Telegram, Discord and Slack unify exactly as they do on Android, and the on-device intelligence (search, summaries, drafts, scam detection, extraction) is identical.

We would rather state this plainly than have you discover it after installing. The download page has the full comparison.

What happens to my data if I uninstall?

It goes away with the app, because the device is the only place it ever was. On Android, your SMS stay in the system message storage and will be available to your next default SMS app. Your WhatsApp, Telegram, Discord and Slack history stays on those services, untouched.

Can I move to a new phone?

On Android, your SMS move with the system backup as they always have. Connected channels are re-linked on the new device, and each service’s history comes back down from that service. Because nothing of yours sits on our infrastructure, there is nothing for us to migrate.

Still have a question?

Support answers every message personally. The app itself is free on Google Play.